RETURN POLICY

10 days for a full refund and 30 days for an exchange or in-store credit on all in stock, regular priced items.  Items must be returned unaltered and in their original packaging.  Items will not be returned when:

  • Wires have been cut or stripped

  • Fixture has been installed

  • Fixture has been modified in any way

  • Dates have exceeded the return period

 

Sale and clearance items are always final sale, as is.  Sale items will not be returned for a full refund, exchange, or store credit.  The following items are considered "FINAL SALE":

  • All marked sale items 

  • Items sold at a discount due to in-store damage or factory defects (IE. finish chipping, cracked or chipped glass, etc.  Items with electrical or structural defects or damage will not be sold under any circumstances.  Sales associates reserve the right to determine if a fixture is deemed unsaleable.)

  • Incandescent, fluorescent, and halogen light bulbs (LED light bulbs may be returned or exchanged within 10 days)

SPECIAL ORDER POLICY

All special orders are subject to a 50% restocking fee.  A special order is any item ordered in specifically for you.  a 50% deposit is taken on all special orders, and is non-refundable once the order is placed.  If orders come in damaged, our Sales Associates will promptly submit an order for a new fixture or new parts at no charge.

 

Our certified team of Lighting Associates will always do their absolute best of ensuring you are satisfied with your purchase before the order is placed.  Our Lighting Associates are trained in determining sizing, light output, and overall styling and finishes so that you are sure to get exactly what you require.

 

All special orders can take between 2 - 6 weeks to arrive from the time you place your order depending on the supplier.  Please ensure you allow extra time for unforeseen events, such as weather, shipping, and supplier delays.  Please note that we only order lamp shades and small accessories a few times of year, so delivery on these items could be up to six months.  We always ensure we have ample stock to choose from in these categories.

Should you require your order within a few days, shipping charges can be applied to rush your order.  Shipping charges range based on location of supplier, size of boxes, and method of shipment.  We are happy to provide you with a shipping quote.  

ORDER CANCELLATION

You may cancel an order that has not shipped by the manufacturer. Special order or customized product may not be cancelled.  Any cancellation fees imposed by the manufacturer will be your responsibility and will be deducted from any refund.

QUOTATIONS

We offer product and order quotes instantly in store and via email.  Quotes are valid for 15 days.  Pricing is subject to change after 15 days due to supplier pricing changes or market changes.  Special pricing will only be honoured during the quotation period.

 

DISCOUNTING & SPECIAL PRICING

Outside of sales and promotion events, we do not offer general discounts on our product.  We offer a range of products at every price point, so we will be sure to find something that works within your budget and tastes.  Our Sales Associates are not able to extend discounts on purchases unless:

  • You are a registered industry professional (club12 Member)

  • You are a registered builder or renovator

  • You are purchasing a "house lot" (whole home - whether new build or reno)

 

We do offer special pricing for large jobs where items are purchased in bulk.  Each project will be quoted and priced accordingly and are valid for that project only.  Special pricing must be approved by management and is subject to change should order quantities change.  Please discuss your project with one of our Lighting Associates to determine if your order qualifies for special pricing.

PRICE MATCHING

We offer price matching from any local distributor with a formal quote.  We are unable to price match discounted or special pricing, or pricing without a formal quote. 

We are not able to match online pricing, however are very confident that our pricing is on par with online distributors once shipping, taxes, and duties are accounted for.  Our pricing includes shipping, duty, brokerage and other related fees.

WARRANTIES

All items (excluding incandescent light bulbs) are offered with a minimum 1 year warranty.  Any qualifying defective item purchased that is returned within one year of purchase will be repaired or replaced at the company’s discretion.  Repairs for items that are still under warranty will be covered at no charge.  A copy of sales receipt may be required if the sales transaction cannot be found in our system.

If defects are deemed to be caused by improper installation or product modification in any way disqualifies the product from a defective goods return.

IN-HOME & ON-SITE CONSULTATIONS 

We offer in-home and on-site lighting consultations for a fee of $75/hour.  This balance will be applied to your order if and once an order is placed.  This fee is non-refundable should you determine you do not wish to purchase lighting.

Our Sales Associates will ensure professionalism when in your home or on site, and will ensure they acquire all of the relevant and necessary facts they need.  

If you live outside of HRM, the consultation fee may be subject to change.  Please discuss with your Sales Associate before the time of consultation. 

During consultations, Sales Associates reserve the right to leave a site or home at any time should they feel uncomfortable.  Consultation fees will not be refunded. 

SHIPPING WITHIN HRM

We are happy to offer shipping within HRM.  Shipping is a flat rate of $75/hour and requires 48 hours notice.  If you are looking for shipping outside of HRM, please talk to your Sales Associate or call for details.

On some occasions, depending on product being ordered, we may be able to arrange delivery right to your door.  This must be discussed at time of purchase and quoted by our supplier.  

All product being shipped either directly from our suppliers or by our own methods must be paid in full prior to shipment.

BREAK IT, YOU BUY IT

Ok, not quite!  We understand that accidents happen, which is why we are happy to share the cost with you.  If you or yours happens to accidentally break an item in our showroom, we ask that you cover 50% and we will pick up the other 50%.  We don't sweat the small stuff.  It happens to the best of us!

HOURS OF OPERATION, HOLIDAYS & SPECIAL CIRCUMSTANCE CLOSURES

Our regular hours of operation are as follows:

Monday - Friday     9:00am - 5:00pm

Saturday                10:00am - 5:00pm

Sunday                  CLOSED

Due to staffing limitations, we are not able to accommodate regular appointments outside of showroom hours.  Should you require an appointment outside of scheduled hours, we will do our best to accommodate, however will require at least 48 hours notice.  Should we not be able to schedule a suitable time, we will do our best to communicate via phone and email.

Holiday closures as follows:

New Year’s Day

Nova Scotia Heritage Day

Good Friday

Easter Sunday

Victoria Day

Natal Day

Canada Day

Labour Day

Thanksgiving Day

Christmas Day

Boxing Day

*Christmas Eve and New Years Eve may be subject to special hours depending on the day of the week.

During the year, showroom closures may occur due to events outside our control such as storm days or power outages.  We will do our best to notify when these happen, and it is always best to check out Facebook for up to date and current closure information.  We will always post closure information on our Facebook on storm days by 8:00am, or in the case of mid-day closures, as soon as we are made aware.

It may happen that we decide to close our showroom for special events or family/staffing emergencies.  Although extremely rare, we apologize in advance for any inconvenience and will ensure we do our best at notifying any closures with as much notice as possible.  All closer notices will be posted on Facebook as soon as the decision is made.  

 

 

For any questions on policies, please email dartmouth@livinglightingns.ca or call 902-468-2810